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Refund Policy

Last updated: March 2026

The short version

Context is a monthly subscription with a free trial. We don't do refunds for partial months, but we're reasonable people — if something's genuinely wrong, get in touch and we'll sort it out.

Free trial

Every new account starts with a 30-day free trial of paid features. No credit card required. If you don't love it, just let the trial expire — you won't be charged a cent, and your account will downgrade to the free plan automatically.

Monthly subscriptions

Context subscriptions (Starter at $19/month AUD, Pro at $49/month AUD) are billed monthly through Stripe. Because our plans are month-to-month with no lock-in contract, we don't offer refunds for partial months.

When you pay for a month, you get that full month of access. Simple as that.

What's included in your plan

All paid plans include the full suite of Context features at no additional cost:

• AI assistant (Ask Context) — included in Starter and Pro plans with no separate billing or per-query charges
• All integrations — Spotify, Meta, Google, Eventbrite, Harvest, and ticketing imports are free to connect with any paid plan
• Campaign templates — all nine templates included
• Branded PDF exports, wrap reports, and all campaign tools

There are no add-ons, usage-based charges, or hidden fees. Your subscription covers everything.

Cancellation

You can cancel your subscription at any time from your account settings. Here's how it works:

• Your cancellation takes effect at the end of your current billing period
• You keep full access to paid features until then
• After that, your account moves to the free plan
• We don't pro-rate or refund the remaining days in your billing period

Your data stays intact after cancellation. We don't delete anything unless you ask us to.

Billing errors

If you've been charged incorrectly — duplicate charge, wrong amount, charged after cancelling — please contact us within 14 days and we'll fix it. Billing mistakes happen, and we'll make them right.

Exceptional circumstances

We understand that sometimes things come up. If you have a genuine reason for requesting a refund that doesn't fit neatly into the categories above, reach out to us. We'll consider refunds on a case-by-case basis at our discretion. We're a small business run by a real person — we'll be fair.

How to request a refund or report a billing issue

You've got two options:

• Email us at hello@contextfor.me with your account email and a description of the issue
• Cancel via account settings — go to your account settings in the app and cancel your subscription directly

We aim to respond to refund requests within 2 business days.

A note about payment security

All billing is handled by Stripe. We never see, store, or have access to your credit card details. Stripe is PCI-DSS Level 1 certified — the highest level of payment security certification. If you need to update your payment method, you can do so through Stripe's secure customer portal from your account settings.

Contact

Questions about billing or refunds? Get in touch:

Caitlin Reilly — In Cahoots
hello@contextfor.me
contextfor.me